Logistics Operation Executive

MiStay

Note: this is Not Logistics Operation

what are My Responsibilities?

customer Management : Addressing the Queries of Customers or Partner Hotels Over Call & Email and Providing the Required Support.

booking Management: Coordinating with the Hotels to Ensure Every Booking is Well Recorded to Ensure a Smooth Experience for the Customers.

escalations Management : Resolving Any Customer Grievances and Managing the Escalations Promptly & Appropriately to Win Back the Trust of the Customers.

relationship Management : Monitoring & Analysing the Performance of Partner Hotels and Managing Healthy Relationships with the Partner Hotels to Maximize Revenue from Them

support Services : Providing Support in other Functions as per the Need such as Onboarding the Partner Hotels to Mistay Platform, Providing Research & Analysis Support to Product, Marketing, Business Development & other Teams as Required to Drive Growth.

what Does the Company Do?

mistay is a Travel-tech Startup Founded By the Alumni of Iit Chennai and is Funded By Axilor Ventures. Currently, Mistay Operates in Over 90 Cities with Around 1500 Hotel Partners. Mistay Allows Booking Hotel Rooms By the Pack of Hours with Flexible Check-in/ Check-out Time While Giving Hotels a New Channel to Increase Occupancy and Revenue.

required Candidate Profile

excellent Communication Skills with Strong Ability to Empathise with People

passion for Customer Management

ability to Calmly and Quickly Manage Stressful Situations

have An Eye to Detail

multi-tasking Ability

0-2 Years Experience is Preferred

perks and Benefits

other Incentives Include Medical Insurance, Free Food, Etc. Employees Will also Be Eligible for Esops Based On Performance.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Diploma

• Role

  Logistics Operation Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office