Logistics Executive will work hand in hand with our Customer Service + Logistics teams to
manage all tasks related to Order Management, Customer Fulfillment, Warehousing &
Logistics and RMA. You will be an integral part of Service Operations team in defining and
creating the structure to ensure we always meet the standards of Order Management and
Customer Fulfillment. You will work on multiple projects simultaneously, experience options
parts of the business rapidly and have the opportunity to highlight your unique talents and
skills to grow along with Zimplistic.
Roles & Responsibilities:
1. Order Management
Receive customer orders and handle all related queries
Validated Received Orders ( Customer Details, Payments and other requirements) and
convert in clean fulfillment order.
Escalation invalid/dispute orders for resolution.
Manage proper documentation related to Orders such as Invoices and Delivery Notes
2. Customer Fulfillment
Trigger consignment pickup from factory to designated location
Ensure fulfillment order created and delivered to end customer on time
Coordinate with 3rd Party Logistics team for delivery order proof (POD)
3. Warehousing
Control and Monitor Warehouses and Stock Movement of Materials
Ensure accurate inventory in designated warehouse and initiate for monthly/quarterly
inventory counts
Report warehouse and inventory discrepancies to managers
4. After-Sales Services/Reverse Logistics
Receive RMA requests from Customer
Escalation of RMA Issues in line with warranty clause
Coordinate to perform collection of defect units, replacement, and send to diagnostic
& repair center for issue resolution.
Complete refund of RMA request.
Manage proper documentation related to RMA
5. Reporting
Order Management, Customer Fulfillment, Warehousing, Logistics SLA, RMA and
1 - 31 Years
999 Openings
20.0-100.0 Lac/Yr
United Arab Emirates 
Face-to-Face interview
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