Logistics Executive

Job Abroad

Logistics Executive will work hand in hand with our Customer Service + Logistics teams to

manage all tasks related to Order Management, Customer Fulfillment, Warehousing &

Logistics and RMA. You will be an integral part of Service Operations team in defining and

creating the structure to ensure we always meet the standards of Order Management and

Customer Fulfillment. You will work on multiple projects simultaneously, experience options

parts of the business rapidly and have the opportunity to highlight your unique talents and

skills to grow along with Zimplistic.

Roles & Responsibilities:

1. Order Management

Receive customer orders and handle all related queries

Validated Received Orders ( Customer Details, Payments and other requirements) and

convert in clean fulfillment order.

Escalation invalid/dispute orders for resolution.

Manage proper documentation related to Orders such as Invoices and Delivery Notes

2. Customer Fulfillment

Trigger consignment pickup from factory to designated location

Ensure fulfillment order created and delivered to end customer on time

Coordinate with 3rd Party Logistics team for delivery order proof (POD)

3. Warehousing

Control and Monitor Warehouses and Stock Movement of Materials

Ensure accurate inventory in designated warehouse and initiate for monthly/quarterly

inventory counts

Report warehouse and inventory discrepancies to managers

4. After-Sales Services/Reverse Logistics

Receive RMA requests from Customer

Escalation of RMA Issues in line with warranty clause

Coordinate to perform collection of defect units, replacement, and send to diagnostic

& repair center for issue resolution.

Complete refund of RMA request.

Manage proper documentation related to RMA

5. Reporting

Order Management, Customer Fulfillment, Warehousing, Logistics SLA, RMA and

• Experience

  1 - 31 Years

• No. of Openings

  999

• Role

  Logistics Executive

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office