MUST HAVE LOGISTIC AND SALES BACKGROUND
MUST BE COMFORTABLE FOR DAY NIGHT SHIFT @ 12 Hours
Job Summary
Our company is looking for a reliable Dispatcher (Broker) to help create trucking routes that keep costs down but meet customer scheduling needs. The Dispatcher will be responsible for using the latest in routing software to establish daily trucking routes that make required stops outlined in customer contracts. The successful candidate for this position needs to be able to adjust to last minute changes and work with drivers to schedule emergency pick-up or delivery for new or established clients when necessary.
Responsibilities and Duties
Develop delivery routes and maintain contact with drivers throughout the day.
Collaborate with management to modify daily routes to accommodate the needs of customers.
Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road.
Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
Establish and manage communication with corporate, clients, staff and management.
Organize and prioritize office tasks to fulfill all administrative requirements.
Ensure effective telephone and email communications both internally and externally to maintain professional image.
Participates as needed in special department projects.
Coordinate meetings with the US team.
Key Skills
Documentation
Data Entry
Time management
Collaboration skills
Problem solving / analysis
Personal effectiveness / credibility
Excellent communication and interpersonal skills
Technical Capacity; Good knowledge of MS Office & Google products
Required Experience and Qualifications
BS / BA
Prior customer service experience is a plus
1 - 5 Years
1 Openings
2.3-3.5 Lac/Yr
Face-to-Face interview
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