Job Location -Infopark, Kochi
General Requirements:
Fluent Written and Spoken English
Ability to answer and make support phone calls
Experience in customer service / technical support roles.
Ability to work in a team environment
Experience with Magento and Able Commerce is a huge plus!
Able and willing to work rotation shifts.
Shifts are: 8PM-4AM, 4AM-12PM, and 12PM-8PM CST
Responsibilities:
- High level technical support and customer service.
- Phone Calls, Live Chat, Support Ticket, and Email
- Work with a team to maintain and improve an expansive infrastructure of hosting servers running on
Windows and Linux with various software configurations.
- Support a team of developers as a resource while developing client's websites.
- New website launches and website migrations from both internal and external hosting servers.
Linux/Network Experience, skills and responsibilities:
- WHM/cPanel
- DNS Configuration
- SSH/Command Line
- Bash scripting
- Network configuration/administration including NAT
- SQL Server administration
- Experience with LiteSpeed Web Server, LSCache, and CloudLinux running WHM/cPanel
- Experience with virtualization and virtual machines
- Experience with git in a development environment
Windows Experience:
Important
- IIS management
- Windows Networking
- SQL server management
- Remote Desktop services
- Windows security and hardening
Optional
- Vmware (optional)
- Scale cluster (optional)
- WinFTP (optional)
- Filezilla server (optional)
- Domain controllers and Active Directories management (optional)