Primarily responsible for the maintenance and upkeep of the DO EDMS Server - Policy servicing services available on top priority
Responsible for the upkeep of the BO EDMS Server (Remote access & support)
Support case logging and coordinate & collaborate with team to resolve within 48hrs Turnaround Time (TAT)
Closely track the case with respect to Partner onsite engineer, Logistics delivery at site, HP Backend team, Support Manager, and SDM Responsible for the Batch DVD uploading within 8 hour on receipt from scanning centre
Carry out the daily checks & activities in DO server & BO server Coordination with scanning centre for DVD receipt / error corrections DVD upload on DO server, BO DVD preparation, handover to customer, ATP signoff Check Environmental
Server Room Temperature & other listed conditions Check Power Related
Daily routine server Health check Check MSA Data software mirroring Check routine drive functionality / any indicators of failures
Carry out Weekly Checks and Activities in DO Tape drive routine Check / maintenance
To carry out DO EDMS server Weekly Backup every Saturday & FULL Backup every Quarterly Cycle.
LTO3 tapes cycle handling, cleaning tape usage, Monitor Policy Synchronisation Activity
DO-DO, BO-DO servers Support
The Branch server backup Execution of Database
Re-indexing Utility Execution of Database
Vacuuming Utility Monitoring of Disk space/Partition Size check Log files purging
Carry out the EDMS Application roll out activities of Utilities, hotfixes, patches and service packs as and when rolled out.
Provide support for Helpdesk for resolving reported problems within TAT Discuss with the DO/BO IT programmers and provide feedback in understanding the logged case nature & problem description
Obtain logs from the respective DO / BO servers
Apply given solutions from backend team to the respective servers for problem resolution Follow up with the helpdesk team, Partner onsite team for all pending calls
Escalate if cases are not resolved