Trainer DM - Learning & Development - Tele Vertical

Skywings Advisors Private Limited

The Trainer - Deputy Manager role in the Learning and Development (L&D) Department at Bank tie up for the Tele Vertical focuses on training and development for tele-sales and customer support teams. The role involves creating and delivering training programs, ensuring that team members are well-equipped with product knowledge, communication skills, and sales techniques.

Key Responsibilities:

Training Delivery:

Design, develop, and deliver training programs for tele-sales teams.

Conduct product, process, and soft skills training sessions for new hires and existing staff.

Content Development:

Create training materials, modules, and assessments specific to the tele-sales vertical.

Update training content as needed to reflect product updates and market changes.

Performance Monitoring:

Evaluate trainee performance and provide feedback to improve skills.

Track training effectiveness and identify areas for further development.

Coordination & Collaboration:

Coordinate with team leaders and managers to assess training needs.

Work closely with HR and other departments to ensure alignment with organizational goals.

Reporting & Analysis:

Maintain records of training progress and report on key metrics (., training completion, performance improvements).

• Experience

  4 - 6 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  Learning & Development Trainer

• Industry Type

  Insurance / Claims

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  India