Job Description
About this role:
The Customer Remediation Analytics team is looking for some new team members, which play a critical
role of performing analytics activities customer remediation population identification, remediation
execution and exploratory analytics as well as transactional testing.
You will be responsible as a team member to support customer remediation analytics execution
activities and pre-execution transactional testing. You will interact closely with other Customer
Remediation Analytics team members as well as multiple business partners.
As part of a team focused on the preserving the customer experience across the
organization, this Analytic Consultant will be responsible for:
Understand business objectives and provide credible challenge to analysis
requirements.
Verify sound analysis practices and data decisions were leveraged throughout planning
and data sourcing phases.
Conduct in-depth research within complex data environments to identify data integrity
issues and propose solutions to improve analysis accuracy.
Applying critical evaluation to challenge assumptions, formulate a defendable
hypothesis, and ensuring high quality analysis results.
Ensure adherence to data management/ data governance regulations and policies.
In addition, use and coach programming languages
Performing and testing highly complex data analytics for customer remediation
Designing analysis projects flow and documentation that is structured for consistency,
easy to understand, and to be offered to multiple levels of reviewers, partners, and
regulatory agents demonstrating research and analysis completed
Investigate and ensure data integrity from multiple sources
Ensure data recommended and used is the best source of truth
Applies knowledge of business, customers, and products to synthesize data to 'form a
story' and align information to contrast/compare to industry perspective. Data involved
typically very large, structured