Laptop Service Engineer

IT World

Assess hardware and software malfunctions by means of diagnostic tools and customer input.

Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables

Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records

Educate and train customers on replenishment of paper and toner, basic troubleshooting skills and easy fixes (for example, streaks on copies are often the result of dirty scanner glass, which is easily “fixed” without a service call)

Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied

Update and maintain assigned machines per manufacturer specifications

Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools

Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Laptop Service Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office