L3 Engineer

Tech Turmeric IT Services

L3 Engineer Roles and Responsibilities

Installing & configuring computer systems

Diagnose hardware & Networking faults

Configuring & maintaining Outlook

Troubleshooting & providing resolution to problems

Knowledge of Windows operating system & other general desktop support issues

Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts

Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)

Knowledge of Crimping & Punching

Install Antivirus Server

Provide Remote Support

Maintain Antivirus Back up

Equipped with all necessary toolkit ( Hardware / Software)

Understand the problem before applying solution

Each and every visit engineer will have to make the service report and if the call is not completed then also engineer have to make the report of pending work.

Report to the coordinator the call details

Engineer can ask for the feedback of the call and it can be implemented in service call report

Daily, weekly & Monthly Back up

Ability to handle clients professionally during all interfaces

Log & keep records of Customer queries

Log calls with Service providers

Maintain Service Installation Reports

Good interpersonal & Customer service skills

Good accurate records keeping

Good Written & verbal communication in English

Vendor Management

Inventory manage

Asset Management

File Management

skill required

Client Interaction

Good Communication Skills

Proper Dressing etiquettes

Proper Follow up and maintaining day to day reports

L3 Engineer Roles and Responsibilities

Installing & configuring computer systems

Diagnose hardware & Networking faults

Configuring & maintaining Outlook

Troubleshooting & providing resolution to problems

Knowledge of Windows operating system & other general desktop support issues

Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts

Monitor & main

• Experience

  5 - 8 Years

• No. of Openings

  1

• Education

  Vocational Course, Advanced/Higher Diploma, Professional Degree, B.C.A, B.E, B.Tech

• Role

  L3 Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office