L3 Engineer

Tech Turmeric IT Services

Role of L3 engineer:

Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)

Installing & configuring computer systems

Diagnose hardware & Networking faults

Configuring & maintaining Outlook

Troubleshooting & providing resolution to problems

Knowledge of Windows operating system & other general desktop support issues

Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts

Knowledge of Crimping & Punching

Install Antivirus Server

Provide Remote Support

Maintain Antivirus Back up

Daily, weekly & Monthly Back up

Ability to handle clients professionally during all interfaces

Log & keep records of Customer queries

Log calls with Service providers

Maintain Service Installation Reports

Good interpersonal & Customer service skills

Good accurate records keeping

Good Written & verbal communication in English

Vendor Management

Inventory manage

Asset Management

File Management

Skills required:

Client Interaction

Good Communication Skills

Proper Dressing etiquettes

Proper Follow up and maintaining day to day reports

Responsibilities:

Equipped with all necessary toolkit ( Hardware / Software)

Understand the problem before applying solution

Each and every visit engineer will have to make the service report and if the call is not completed then also engineer have to make the report of pending work.

Report to the coordinator the call details

Engineercan ask for the feedback of the call and it can be implemented in service call report

Engineershould be well dressed and well behaved.

Not to over commit.

Keep client data ( Contact no / address) instead of asking every time

Take confirmation from client before attending call and give estimate time of reaching.

Put on email entire work activity with status of work done and pending work. share work done details /credential with HOD.

Mandatory need to send Daily , Weekly and monthly reports.

• Experience

  2 - 4 Years

• No. of Openings

  1

• Education

  B.C.A, B.Sc, B.E

• Role

  L3 Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office