L2 Tech Support

Freelance Consulting

We looking to hire L2 Tech Support folks for 4 positions (2 for day shift and 2 for night shift), who can ensure that anyone in the Sales and Ops teams facing issues with their telephony/crm/hardware systems have an immediate line of support to troubleshoot and resolve their issues.

IT Technical Support duties and responsibilities

• Provide technical assistance with computer/mobile hardware and role-specific software (Telephony/CRM)

• Resolve issues for staff via google meet/phone

• Log new accounts creation, bugs and enhancement requests

• Perform hardware and software installations, configurations and updates as needed

• Create and maintain SoPs for any new features/updates and drive usage

• Provide introductory on-line & classroom training for new joinees

• Resolve technical issues in a timely manner using available resources within the company as well as service partners

IT Technical Support requirements

• Excellent customer service skills

• Strong troubleshooting and critical thinking skills

Previous working experience in IT support for 4+ years

Location Powai

CTC Range 8 Lac to 10 Lac

• Experience

  5 - 10 Years

• No. of Openings

  4

• Education

  Advanced/Higher Diploma, Any Bachelor Degree, Professional Degree

• Role

  L2 Tech Support

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office