Urgent Requirement For L2 Support Engineer

Pelatro Limited

Objective of the role

Responsible for deploying and supporting the product/CRs at customer environment.

Managing the tickets from customer adhering to SLA

Job Responsibilities/Tasks

Installation of product/solution and its dependencies on servers

Following up with customer points of contact for various aspects.

Integration of product with various external entities and readiness of the solution.

End to end system testing before handing over system to customer for user acceptance testing.

Driving the UAT with end customer(s) from support perspective

Launch and post-go live management of the product, including Monitoring and automation of various jobs

Skills

Very good knowledge on Unix and Shell scripting

1 to 3 years of experience with Telecom BSS/OSS solution in prior with at least two customers with/without onsite presence.

Good knowledge on RDBMS concepts and Oracle Queries

Preferred knowledge on Hadoop/HBase/PostGreSQL

Extensive experience of systems development including involvement in all major stages of software development projects.

Good Knowledge and appreciation of systems development lifecycles and methodologies.

Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities.

Thorough understanding, appreciation and analysis of the issues underlying systems development.

Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.

Prior experience in Telecom sources ETL tool experience is preferred.

• Experience

  2 - 6 Years

• No. of Openings

  4

• Education

  B.B.A, B.C.A, B.E, B.Sc, B.Tech, M.C.A, M.Tech, Professional Degree

• Role

  L2 Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office