L1 Technical Support Engineer

Zyoin Web Private Limited

Role details:

We are starting to build our support function in India and are looking for a cohort of Support Analysts and Engineers to work with our customers in Europe and Asia. This team is the first line of contact with our customers and really sets the tone for their customer support experience.

Requirements:

● 2+ years in a customer facing technical support role support SaaS products using SQL as a backend

● Experience in providing Phone and Email support to customers

● Experience with SQL, javascript, html, css preferred. SQL support experience is mandatory.

● Ideal candidate has worked in a startup with headquarters in the US

● Comfortable working night shifts and weekends. Comp days off during the week. Rotating shifts on a 3 month basis

● Experience in managing customer escalations - especially technical escalations

● This is a new team in a very “startup” mode and a lot of processes are still getting flushed out. Candidate must be comfortable working in a brand new team in a collaborative but dynamic environment.

• Experience

  2 - 4 Years

• No. of Openings

  10

• Education

  B.E, Diploma, Any Bachelor Degree

• Role

  L1 Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home