L1 Technical Support Engineer

  • icon job experience 2 - 4 Years
  • icon job opening 10 Openings
  • icon salary 6.0-10.0 Lac/Yr
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview
Key Skills

SQL Backend Customer Support Email Support Phone Support Chat Support Work From Home

Job Description

Role details:

We are starting to build our support function in India and are looking for a cohort of Support Analysts and Engineers to work with our customers in Europe and Asia. This team is the first line of contact with our customers and really sets the tone for their customer support experience.

Requirements:

2+ years in a customer facing technical support role support SaaS products using SQL as a backend

Experience in providing Phone and Email support to customers

Experience with SQL, javascript, html, css preferred. SQL support experience is mandatory.

Ideal candidate has worked in a startup with headquarters in the US

Comfortable working night shifts and weekends. Comp days off during the week. Rotating shifts on a 3 month basis

Experience in managing customer escalations - especially technical escalations

This is a new team in a very startup mode and a lot of processes are still getting flushed out. Candidate must be comfortable working in a brand new team in a collaborative but dynamic environment.
  • Experience

    2 - 4 Years

  • No. of Openings

    10

  • Education

    Diploma, Any Bachelor Degree, B.E

  • Role

    L1 Technical Support Engineer

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Home

About Zyoin Web Private Limited

We are Indias Leading Recruitment Firm which provides best in the breed hiring solutions to our customers for hiring top-notch Technical & Non-Technical talent.
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