L1 Technical Support Engineer

ShopUp

Responsibilities

- Support all aspects of Cloud operations on a day-to-day basis and monitoring continuous availability, durability, scale and up-time of multi-cloud SAAS

- Analyse events, perform troubleshooting and incident response, communicate

with internal stakeholders and track events & problems through to resolution

- Build & maintain SOP, tribe knowledge for necessary monitoring, automation

activities

- Closely collaborating with Production engineering & DevOps on SAAS

improvements

Desired Skills And Experience

- Minimum 1 year of experience as a NOC engineer and/or Linux sysadmin and/or

instrumentation engineer

- Working knowledge of public cloud environments(AWS/Azure/GCP) &

Kubernetes orchestrated containerized workload is a plus

- Experience on any monitoring & instrumentation tools (Prometheus/Grafana, new

relic, elastic or equivalent)

- comfortable on automations (Jenkins, Python, Shell scripting)

Soft Skills

- Strong written and verbal communication skills.

- Candidate must know to speak, read and write Bengali

- Highly team oriented & practises collaboration as a key to success

- Strong attention to details and able to handle concurrently multiple tasks.

- Ability to work independently under minimal supervision

- Willing to work on shift basis (Day & Night)

• Experience

  1 - 2 Years

• No. of Openings

  4

• Education

  B.E

• Role

  L1 Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office