L1 Technical Support Engineer

Artech info Systems

Job Role: Technical Support Executive

Domain: IT Hardware and Technical Support, Voice Process

Shift: Rotational Shifts/Night Shifts

Company: DXC

Number of Position: Multiple

Work location: Electronicity (Bangalore)

Pay roll: Artech Info systems

Required Experience: 0 to 3 years

Salary: Lakhs ()

Other benefits: Shift Allowances + Cab Facilities

Applicable Qualification:

Under Graduate: Any Stream

Post Graduate: Any stream

Year of Passed Out: 2015,2016,2017,2018 and 2019

Job Description:

# resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system

#providing excellent customer service support to Global customers during every single interaction

#assisting end users to avoid or reduce problem occurrences

#adding case resolution to Knowledge Management System

#responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).

Skills:

# Interaction with Global Customers, Should Have Understanding Skills of International Customers**

# Voice Process, English Communication Skill Is Mandatory**

# Good Knowledge on Hardware and OS Skills*

# Customer relationship management, Should be able to interact with global customers, Ready to accept Inbound and out bound process

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  L1 Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office