L1 Technical Support Engineer

Artech info Systems

0 - 1 Years
50 Openings
2.0-2.5 Lac/Yr
Bangalore
Face-to-Face interview

Key Skills

Technical Support Fresher Customer Support

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Job Description

Job Role: Technical Support Executive

Domain: IT Hardware and Technical Support, Voice Process

Shift: Rotational Shifts/Night Shifts

Company: DXC

Number of Position: Multiple

Work location: Electronicity (Bangalore)

Pay roll: Artech Info systems

Required Experience: 0 to 3 years

Salary: Lakhs ()

Other benefits: Shift Allowances + Cab Facilities

Applicable Qualification:

Under Graduate: Any Stream

Post Graduate: Any stream

Year of Passed Out: 2015,2016,2017,2018 and 2019

Job Description:

# resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system

#providing excellent customer service support to Global customers during every single interaction

#assisting end users to avoid or reduce problem occurrences

#adding case resolution to Knowledge Management System

#responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).

Skills:

# Interaction with Global Customers, Should Have Understanding Skills of International Customers**

# Voice Process, English Communication Skill Is Mandatory**

# Good Knowledge on Hardware and OS Skills*

# Customer relationship management, Should be able to interact with global customers, Ready to accept Inbound and out bound process

Experience
0 - 1 Years
No. of Openings
50
Education
Any Bachelor Degree
Role
L1 Technical Support Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Artech info Systems

Job Role: L1 Global Technical Support Executive
Domain: IT Hardware and Technical Support, Voice Process
Shift: Rotational Shifts/Night Shifts
Company: HP (Hewlett Packard)
Number of Position: Multiple
Work location: Bengaluru/ Bangalore
Pay roll: Artech- Contract to hire position
Required Experience: 0 to 3 years
Salary: 2.77 Lakhs P.A
Other benefits: Shift Allowances + Cab Facilities + Incentives

Applicable Qualification:

Under Graduate: Any Stream B.E/B.Tech (CSE,EEE,ECE,IT,Mechanical, Civil etc.) BSC, BCA
Post Graduate: MCA, MSC, M.tech
Year of Passed Out: 2015,2016,2017,2018 Only
No Percentage Criteria, even backlogs candidates can also apply

Job Description:

resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
providing excellent customer service support to Global customers during every single interaction
assisting end users to avoid or reduce problem occurrences
adding case resolution to Knowledge Management System
responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).