L1 Remote Support Engineer

Bluberry Media

- Help customers through a series of actions, via either phone, email or chat, until resolution

- Diagnose and troubleshoot technical issues, including account setup and network configuration

- Properly escalate unresolved issues to appropriate internal teams

- Ensure all issues are properly logged in Bluberry Media's Helpdesk Portal.

- Prioritize and manage several open issues at one time

- Document solutions in the form of notes and manuals

- Should be flexible with shifts

- Excellent communication skills in English both verbal and written

- Good knowledge of network, Windows & Mac

- Server/workstation Operating Systems, Printer and Scanner Installation and AD management

- 2 to 3 years of experience in L1-Helpdesk / L1- Remote support

- Proven work experience as an L1 Technical Support Engineer or IT Helpdesk Technician or similar role

- Experience in helpdesk ticketing tool or any other service management tool

- Good knowledge of current network hardware, protocols, and standards

- Certifications in mainstream vendor technologies will an advantage (eg: MCITP)

- Working knowledge of Outlook configuration and MS 365.

• Experience

  2 - 4 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  L1 Remote Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home