L1 Remote Support Engineer

Three Ess Computer Services India Pvt Ltd

Taking ownership of customer issues reported and seeing problems through to resolution

Following COMPANY S standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Research and identify solutions to solve the issues

Diagnose and troubleshoot technical issues.

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Properly escalate unresolved issues to Service In-charge / Service Manager

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports as per company policy.

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Ensure additional revenue generation from all customers sites.

Be updated with latest technologies and technical skills and keep tool kit and calibrated Multi meter etc. always available with you.

Ensure customer satisfaction.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  L1 Remote Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office