Junior Technical Support Engineer

Adriyana Solutions Pvt. Ltd.

What youll do

Youll support our team with troubleshooting and resolving platform issues via our ticketing system with a focus on quality, thoroughness and a speedy resolution time

Youll perform database rollbacks and recoveries from our AWS S3 when necessary

Youll set up new cloud instances and demo sites using AWS Route 53 DNS, and on-premise installations and updates directly on client-hosted servers

Youll assist our team in replicating and troubleshooting issues with integrations and Single Sign-On

Youll perform SQL queries to gather and change information on a client database

Youll verify new and changing features and write/update technical how-tos for our online documentation

Youll plan, participate in, and report on feature testing prior to release

Youll support Axero employees with technical issues and proactively share best

practices.

What youll need

Youll be adaptable and creative to problem solve and present workable solutions

You enthusiastically take a hands-on approach to provide best practices, manage

issues, and solve technical problems

You have excellent interpersonal skills and high integrity

You have thoughtful verbal and written communication skills, including the ability to

explain technical concepts to business people

You enjoy working in a highly collaborative, fast-paced, and dynamic environment

You have a growth mindset and love to challenge the way things are done as part of a

relentless pursuit of improvement

You have an empathetic, positive attitude and a natural desire to help our clients reach

their goals

When you identify an opportunity for us to improve, you share a suggested solution

You are comfortable in a small-firm environment. We move quickly and wear many hats

in our collaborative and dynamic remote environment.

You will gain experience with these

Troubleshooting software issues and bugs

SQL DB queries & API calls

Support in troubleshooting Single-sign-on using Active Direct

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree, B.E

• Role

  Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home