Designation : Junior Consultant / Consultant (Full Time)

Vardhman Consultancy Services

Process : Inbound Customer Care.

Exp : 0 to 4yrs

CTC : Between to with variable 15 % of annual CTC.

Working Hours : hrs Shift ( including 1 hr break )

Working Days : 6 days working rotational shift & 1 rotational off

Below is the job description of the role

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Looking for candidates who have -

Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI)

Preferable experience in Voice Process

Willing to work in rotational shifts & work from the office only

• Experience

  0 - 6 Years

• No. of Openings

  50

• Education

  Higher Secondary, Diploma, Any Bachelor Degree

• Role

  Junior Consultant

• Industry Type

  Insurance / Claims

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office