Designation : Junior Consultant / Consultant (Full Time)

Vardhman Consultancy Services

Process : Inbound Customer Care.

Exp : 0 to 4yrs

CTC : Between to with variable 15 % of annual CTC.

Working Hours : hrs Shift ( including 1 hr break )

Working Days : 6 days working rotational shift & 1 rotational off

Below is the job description of the role –

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Adhering to all company policies and procedures.

Looking for candidates who have -

• Excellent Verbal and Written communication Skills. – ( ENGLISH AND HINDI)

• Preferable experience in Voice Process

• Willing to work in rotational shifts & work from the office only

• Experience

  0 - 6 Years

• No. of Openings

  50

• Education

  Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Junior Consultant

• Industry Type

  Insurance / Claims

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office