Jr. ORM Executive

Adaired Digital Media Pvt Ltd.

JOB BRIEF:

Jr. ORM Executive is responsible to monitor, connect, converse, engage and enhance brand s online a representative of Adaired Digital Media Pvt Ltd, aids its clients by acting as a central point of contact for leveraging brand s online reputation; to support various objectives for reputation, branding and audience engagement.

ROLES & RESPONSIBILITIES:

Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible

Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management.

Promptly respond to negative comments, feedbacks, redressing complaints within clients specified turn-around time thus making the user journey with the brand worthwhile.

Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online.

Acknowledging compliments showcasing the same on brand social media pages.

Effectively identifying and utilising social listening tools for response management.

Sharing the brand comments on real-time basis with the respective brand associates/managers.

Categorise data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully.

Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audiences comments, conversations, complaints and feedbacks about the brand.

Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better

Benchmarking our brand against competition on the same metrics

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Diploma, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.E

• Role

  ORM Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office