Jr. ORM Executive

Adaired Digital Media Pvt Ltd.

JOB BRIEF:

Jr. ORM Executive is responsible to monitor, connect, converse, engage and enhance brand s online a representative of Adaired Digital Media Pvt Ltd, aids its clients by acting as a central point of contact for leveraging brand s online reputation; to support various objectives for reputation, branding and audience engagement.

ROLES & RESPONSIBILITIES:

• Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible

• Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management.

• Promptly respond to negative comments, feedbacks, redressing complaints within clients specified turn-around time thus making the user journey with the brand worthwhile.

• Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online.

• Acknowledging compliments showcasing the same on brand social media pages.

• Effectively identifying and utilising social listening tools for response management.

• Sharing the brand comments on real-time basis with the respective brand associates/managers.

• Categorise data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully.

• Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience’s comments, conversations, complaints and feedbacks about the brand.

• Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better

• Benchmarking our brand against competition on the same metrics

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  B.A, B.B.A, B.C.A, B.Com, B.E, Diploma, Any Bachelor Degree

• Role

  ORM Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office