ITSM Manager - Web Application Support

QnQ Healthcare Pvt Ltd

Shift: 24/7

Job Description:

We are looking for IT Service Management (ITSM) Managers to oversee and improve our IT service delivery and support. You will manage a team and ensure that service level agreements (SLAs) are met.

Eligibility Criteria:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum of 5 years of experience in IT service management with exposure in JAVA, MySQL DB, SQL Queries & ITIL

• ITIL certification preferred.

• Strong leadership and communication skills.

• Experience in managing IT service desk operations.

Roles and Responsibilities:

• Manage and oversee IT service delivery and support.

• Ensure compliance with SLAs and KPIs.

• Develop and implement ITSM policies, processes, and procedures.

• Monitor and report on service performance metrics.

• Lead and manage a team of IT service desk professionals.

• Coordinate with other IT departments to resolve issues and improve service quality.

• Experience

  5 - 8 Years

• No. of Openings

  2

• Education

  Any Master Degree, B.C.A, B.E, B.Sc, M.C.A, M.Tech, M.Sc, Any Bachelor Degree

• Role

  ITSM Manager

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office