ITSM Manager - Web Application Support

QnQ Healthcare Pvt Ltd

Shift: 24/7

Job Description:

We are looking for IT Service Management (ITSM) Managers to oversee and improve our IT service delivery and support. You will manage a team and ensure that service level agreements (SLAs) are met.

Eligibility Criteria:

Bachelors degree in Information Technology, Computer Science, or related field.

Minimum of 5 years of experience in IT service management with exposure in JAVA, MySQL DB, SQL Queries & ITIL

ITIL certification preferred.

Strong leadership and communication skills.

Experience in managing IT service desk operations.

Roles and Responsibilities:

Manage and oversee IT service delivery and support.

Ensure compliance with SLAs and KPIs.

Develop and implement ITSM policies, processes, and procedures.

Monitor and report on service performance metrics.

Lead and manage a team of IT service desk professionals.

Coordinate with other IT departments to resolve issues and improve service quality.

• Experience

  5 - 8 Years

• No. of Openings

  2

• Education

  B.C.A, B.Sc, B.E, Any Bachelor Degree, M.C.A, M.Sc, M.Tech, Any Master Degree

• Role

  ITSM Manager

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office