IT Technician

Sleeman Breweries Ltd

DESCRIPTION:

Reporting to the IT Supervisor, Client Services the IT Technician provides first level support for the computer users as it relates to the IT infrastructure technologies at Sleeman, including all computer hardware, peripherals, communication devices, desktop operating systems and all standard software (. – Office productivity suites, VPN, etc). Respond to support calls and ensure requests are dealt with appropriately and in accordance with defined policies and procedures. Coordinate and complete hardware refreshes and upgrades according to established plans; and provide support to various projects, as required. This role has a Hybrid Work Model (3 days in office, 2 days at home).

Key Responsibilities Include:

Systems Support

Provide first level support for the computer users as it relates to the IT infrastructure technologies, work with clients to determine details related to the request, determine root cause of the issue, communicate this to the client, and correct the issue in a timely manner, liaising with support vendors as required

Perform testing and regular servicing of equipment and software

Create and maintain documentation, while adhering to Sleeman infrastructure standards

Orient clients to new systems or software applications, as required

Work with Senior IT Technician or 3rd party to carry out computer lease rollovers

Provide support to mobile sales force

Systems Deployments

Perform setups of new equipment and/or software and upgrades to existing systems

Carry out all technologies requests in accordance with Sleeman IT policies and procedures, with focus on security, business continuity, and performance

Plan and execute hardware refresh activities

Work with outside consultants/vendors as required

Support new project initiatives ensuring all assigned activities are completed as per project plans

Administrative Duties

Provide periodic task status updates to the team

Enter all issues/tasks assigned into the Issue Tracking System an

• Experience

  1 - 7 Years

• No. of Openings

  3

• Education

  B.E, Diploma, Advanced/Higher Diploma, M.Tech, M.Sc, Any Bachelor Degree, Professional Degree, Post Graduate Diploma, Some Tertiary Coursework, Vocational Course

• Role

  IT Technician

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Home