IT Technical Support Engineer

Talpro

IT Technical Support duties and responsibilities

●Provide technical assistance with computer/mobile hardware and role-specific software (Telephony/CRM)

●Resolve issues for staff via google meet/phone

●Log new accounts creation, bugs and enhancement requests

●Perform hardware and software installations, configurations and updates as needed

●Create and maintain SoPs for any new features/updates and drive usage

●Provide introductory on-line & classroom training for new joinees

●Resolve technical issues in a timely manner using available resources within the company as well as service partners

IT Technical Support requirements

●Excellent customer service skills

●Strong troubleshooting and critical thinking skills

Previous working experience in IT support for 4+ years

• Experience

  4 - 6 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  IT Technical Support

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office