IT Technical Support Engineer

Propel Technology Solutions

Responsibilities

Experience in troubleshooting, maintaining laptops, desktops, servers, and printers

Experience in supporting Windows, Mac, and Linux.

Network +/ CCNA Certification or equivalent experience/knowledge.

Ability to prioritize work based on daily basis

Monitor and respond quickly to incoming requests related to IT issues.

Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.

Ability to deploy, configure and support operating systems on desktop and mobile

Plan and execute maintenance schedules

Inventory management for hardware and software.

Ability to do tool based configuration and monitoring of endpoint security, patch management, and software deployment

Onboard new employees including provisioning of equipment and logins and orienting employees to the environment.

Off board of departing employees including disabling access and collection of assets.

Installation, configuration & Management of Servers, WiFi routers, and Network devices.

Monitoring of Servers and Network devices to ensure minimal downtime.

Have a good understanding of information security and implementing standards and best practices in the tools and systems.

Knowledge of the common application/web security and OWASP vulnerabilities.

Knowledge of the encryption algorithms to protect sensitive information.

Knowledge of PII, PCI, HIPPA, and GDPR compliance and how to implement.

Understanding of security breaches of data-in-transit and data-at-rest and knowledge in implementation for both.

Knowledge/Aware of finding the vulnerabilities of the third-party components/libraries used in the application and remediating vulnerabilities.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  IT Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office