IT Technical Support Engineer

CTRL Sourcing PVT Ltd

Job description

Qualifications:

- 3+ years of direct client support experience on both a Windows and Mac environment

- Experience in Office 365 admin, Google Workspace admin, and Microsoft Server

- The desire to get jobs done right the first time with a sense of urgency and attention to detail

- Proficiency in Windows, Mac, and mobile devices

- Develop, implement, and maintain Microsoft Endpoint Manager/Intune.

- Networking skills (routers, switches, access points) - a plus if you have Ubiquiti UniFi experience

- Strong written and verbal English communication skills

- Able to communicate and understand American accent

Prior experience working with Azure cloud

- Comfortable creating and administering an IaC cloud environment

- Prior experience working with Azure

- Technically proficient in Azure, CAF, IaaS, PaaS, PowerShell, Azure Resource Manager (ARM), Terraform

- Solid understanding of monitoring, alerting, and observability philosophies and best practices

- Ability to analyze, design, and integrate systems architectures

- Understanding of cyber security products and concepts

- Extensive troubleshooting/debug experience

- Comfortable in working night shift

Responsibilities:

- Respond timely and appropriately to all support requests

- Troubleshoot hardware and software issues remotely and via phone

- Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols

- Maintain working relationships with clients

- Check and maintain internal system tools

- Contribute, update, and maintain internal technical documentation

- Configure, monitor, and optimize Azure Services to achieve high availability, scalability, and cost-efficiency

- Review proposed architectures, providing feedback or identifying constraints

- Provide delivery of cloud architecture solutions, configuration, and support

- Review and create policies for cloud environments for security, cost, a

• Experience

  8 - 12 Years

• No. of Openings

  4

• Education

  Higher Secondary, B.Com, B.Sc, B.Tech, M.C.A, M.Com

• Role

  It Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office