IT Support Executive (Full Time)

Plutus Ventures

Job Summary

We are seeking a detail-oriented and customer-focused Technical Support Engineer to join our support team. This role involves resolving technical issues, guiding users through product functionalities, and collaborating with various teams to deliver high-quality solutions. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others.

Key Responsibilities

1. Troubleshooting and Issue Resolution:

o Respond to customer inquiries, diagnose technical problems, and provide step-by-step guidance.

o Analyze, troubleshoot, and resolve hardware, software, and network-related issues.

o Escalate complex issues to appropriate teams, ensuring timely and efficient resolution.

2. Customer Interaction:

o Provide excellent customer service by communicating effectively with clients to understand and resolve their issues.

o Educate customers on product features, best practices, and troubleshooting techniques.

3. Documentation and Reporting:

o Document all support activities, including troubleshooting steps, resolutions, and client feedback.

o Contribute to the knowledge base by creating and updating FAQs, manuals, and technical support documentation.

4. Product and Process Improvement:

o Identify patterns in customer issues and provide feedback to product and engineering teams for improvement.

o Actively participate in team meetings to share insights, learnings, and suggestions for enhancing the support process.

5. Collaboration and Continuous Learning:

o Work closely with cross-functional teams (development, quality assurance, product management) to resolve issues and improve customer satisfaction.

o Stay updated on the latest industry trends, tools, and technologies.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• Proven experience in technical support, IT support, or related field.

• Proficiency in diagnosing software and hardware issues.

• Strong knowledge

• Experience

  1 - 5 Years

• No. of Openings

  25

• Education

  Any Bachelor Degree

• Role

  IT Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kandivali