IT Support Executive

A2P Mobility Solutions

Production support IT support engineer providing 24 /7 expert technical support and consultation for Windows based operating systems. Position also requires significant experience with DNS, Web application, Emailing systems, IIS, Database Administration, Desk / C panel and other web control panels. Position conducts and coordinates the analysis, planning and implementation of systems software and/or hardware. Analyzes, designs, tests, debugs, maintains, modifies and documents operating systems. Defines systems hardware and/or hardware requirements and determines systems specifications and/or customizations. Coordinates the design of subsystems and integration of total systems. Identifies and resolves highly complex problems. Provides direction and/or guidance to less experienced staff

Responsibilities:

Manage multiple database, http, ftp, and mail servers

Install, configure, maintain, and upgrade server software

Install and configure off-the-shelf applications

Oversee security issues and backup plans

Support and maintain legacy platforms

Acquire new platforms as needed

Develop and refine support team escalation procedures

Work towards platform hardware/software standardization

Bridge web and in house hardware.

Report on current and projected status of all platforms

Interact with in-house staff and management as well as outside consultants, vendors, and support teams.

Participate in long-term strategic decision-making regarding web activities.

Taking ownership of technical issues, and working with our development group to resolve

more advanced issues when necessary

Additional responsibilities include:

Resolving escalated customer complaints without the need for team lead intervention

Documenting troubleshooting and problem resolution steps

Participation in providing training to customers as required

Supporting internal / external IT related issues

Work with a team to automate management tasks, streamline processes

• Experience1 - 2 Years
• No. of Openings2
• EducationDiploma
• RoleIT Support Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• GenderMale
• Job CountryIndia
• Job TypeWork from Office