Job Description

Installing and configuring client computer systems.

Responding to client IT support requests.

Meeting with clients to diagnose software, networking, or hardware issues.

Providing technical support on-site or via remote-access systems.

Offering solutions that meet the needs of the client.

Repairing hardware malfunctions, software issues, and networking problems.

Maintaining good client relations.

Tracking and managing work records.

Compiling job reports.

Work with developers to design algorithms and flowcharts.

Produce clean, efficient code based on specifications.

Integrate software components and third-party programs.

Verify and deploy programs and systems.

Troubleshoot, debug and upgrade existing software.

Gather and evaluate user feedback.

Recommend and execute improvements.

Create technical documentation for reference and reporting.

Develop an initial Implementation plan based on the clients requirements and available resources.

Advise clients on the configuration of the system to support their business practices.

Support clients in working through implementation issues and potential

roadblocks Perform installation and configuration of software.

Working closely with the development teams to integrate the Platform

Creation and Implementation of scripts as per the product/project

customization.

Provide documentation and end-user training for applications.

Providing internal training to the team to ensure proper handshake of knowledge transfer.

Post development monitor and support ERP solution in ships.

IT Support Engineer Requirements:

Bachelors degree in information technology or computer science.

Proven work experience as a technical support engineer.

Knowledge of web services, API, and IP-based protocols.

Experience with scripting languages such as Perl or Shell.

Knowledge of computer hardware and networking systems.

Good time management skills.

Good interpersonal skills.

Ability to troubleshoot
  • Experience

    1 - 3 Years

  • No. of Openings

    2

  • Education

    Professional Degree, B.C.A, B.E, M.C.A

  • Role

    IT Support Engineer

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.
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