IT Support Engineer

Impact HR & KM Solutions

• Installing and configuring client computer systems.

• Responding to client IT support requests.

• Meeting with clients to diagnose software, networking, or hardware issues.

• Providing technical support on-site or via remote-access systems.

• Offering solutions that meet the needs of the client.

• Repairing hardware malfunctions, software issues, and networking problems.

• Maintaining good client relations.

• Tracking and managing work records.

• Compiling job reports.

• Work with developers to design algorithms and flowcharts.

• Produce clean, efficient code based on specifications.

• Integrate software components and third-party programs.

• Verify and deploy programs and systems.

• Troubleshoot, debug and upgrade existing software.

• Gather and evaluate user feedback.

• Recommend and execute improvements.

• Create technical documentation for reference and reporting.

• Develop an initial Implementation plan based on the clients’ requirements and available resources.

• Advise clients on the configuration of the system to support their business practices.

• Support clients in working through implementation issues and potential

roadblocks Perform installation and configuration of software.

• Working closely with the development teams to integrate the Platform

Creation and Implementation of scripts as per the product/project

customization.

• Provide documentation and end-user training for applications.

• Providing internal training to the team to ensure proper handshake of knowledge transfer.

• Post development monitor and support ERP solution in ships.

IT Support Engineer Requirements:

• Bachelor’s degree in information technology or computer science.

• Proven work experience as a technical support engineer.

• Knowledge of web services, API, and IP-based protocols.

• Experience with scripting languages such as Perl or Shell.

• Knowledge of computer hardware and networking systems.

• Good time management skills.

• Good interpersonal skills.

• Ability to troubleshoot

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  B.C.A, B.E, M.C.A, Professional Degree

• Role

  IT Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office