Responsible for maintaining, configuring, and upgrading computer systems. Performs complex computer repairs and coordinates vendor support for more critical repairs
Work in concert with other members of the IT department to troubleshoot more complex technical problems
Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner
Provide support for custom in-house web applications
Maintain an accurate inventory list of all IT equipment
Create and update documentation for current and developed processes
Assist in technical projects from planning to setup software/hardware products and other duties as assigned
Build and maintain positive relationships with GLG Team Members and all internal departments to deliver a high level of service
Customer service focus required, with strong communication skills and a positive attitude
Participate in on-call and after-hours support schedules
Required Skills:
Excellent communications skills in English, both verbal and written are required
In-depth knowledge and experience with troubleshooting of workstations, printers, and other client hardware; Microsoft Windows Operating Systems (Win10), Microsoft Office (O365) and MAC OS X.
Solid understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment
Experience at a geographically diverse mid-sized company working with remote offices and teams
Able to demonstrate good time management and prioritization
Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels, including provide user training or presentation
Must work well in collaborative work environment
Must be able to take direction remotely and adhere to standard operating procedures and po
2 - 4 Years
02 Openings
Not Disclosed
Mumbai 
Face-to-Face interview
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