IT Support Engg

  • icon job experience 1 - 4 Years
  • icon job opening 1 Openings
  • icon salary 2.5-3.0 Lac/Yr
  • icon job location Mumbai Harbour
  • Face-to-Face interview Face-to-Face interview

Job Description

Job Description : IT Support Engineer Executive

We are looking to hire a skilled IT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.

To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Education:

Bachelors degree in information technology or computer science.

Experience:

Min 2 Years hands on experience

Functional Skills

Handle software-related requests for assistance (problems)

Troubleshoot software and identify root causes of software problems

Analyze software related issues and propose solutions

Responding to client IT support requests.

Meeting with clients to diagnose software, networking, or hardware issues.

Repairing hardware malfunctions, software issues, and networking problems.

Providing technical support on-site or via remote-access systems.

Maintaining good client relations.

Fix software problems and test (verify) solutions prior to implementing them

Obtain and log customer feedback for the purpose of process improvement

Document software support activities thoroughly, accurately, and in a timely manner

Make decisions quickly, sometimes with limited information

Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement

Installing and configuring client computer systems.

IT Support Engineer Require
  • Experience

    1 - 4 Years

  • No. of Openings

    1

  • Education

    B.E

  • Role

    IT Support Engineer

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Kudos India Pvt Ltd

KUDOSiNDiA is one of the leading Software Development Company offering an incredible blend of user-friendly tools, and highly customized end-to-end solution to its clients.
Established in the year 2003, with a 100% focus on the American Market, we have grown brick by brick, laying the Foundation of firstly, an Unshakeable Reputation and secondly of Quality, Trust and Efficiency.
Read More...
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