IT - Supervisor

FiveS Digital

Department / Function Operations / Team Leader

Type of Requirement

Immediate before 3rd January 2023

Designation / Level Team Leader

Number of Vacancies 3 Priority High

Place of Initial Posting Navi Mumbai

Brief Job Description

(Suitable for advertisement) IT graduate; Good English and Hindi communication skills with at least 1 year experience as TL in BPO/Tech support Inbound and Outbound process handling. Also, having experience of working in JIRA tool

Job Description / Role

Profile Leadership: Ability to influence team members, values driven. Operations: Manage SLA real-time, handle voice and chat escalations, identify and escalate issues to client real-time and resolve customer issues. Pre and post shift team huddles. People management: Create a conducive environment to perform. Objective and consistent. Able to manage conflicts. Develop and motivate team members. Client management: Keen listener, able to respond to client requirements, share reports and insights on business Performance management: Analyze and share quality and productivity reports with team members. Identify, develop, and implement action plans to improve performance of each team member. Quartile management. Excellent written and spoken English and Hindi proficiency Other JD and KRAs as per FiveS Digital standards

Candidates’ Profile

(Suitable for advertisement)

Essential Qualifications: IT Graduates Desirable Qualifications: English and Hindi language proficiency Candidates must be flexible with rotational shifts and week off will be any day of the week (not Saturday or Sunday necessarily)

Length & Nature of

Experience 1 year experience as TL in BPO/Tech Support business

Skillset required Functional As per JD above

Preferences

Age: 21 + Sex: Male or Female Geographical areas: Navi Mumbai

Compensation range

(CTC) 30,000-35,000 CTC PM

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  B.C.A, B.E, Diploma, Advanced/Higher Diploma, M.Tech, Any Bachelor Degree, Vocational Course

• Role

  Tech Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office