Department / Function Operations / Team Leader
Type of Requirement
Immediate before 3rd January 2023
Designation / Level Team Leader
Number of Vacancies 3 Priority High
Place of Initial Posting Navi Mumbai
Brief Job Description
(Suitable for advertisement) IT graduate; Good English and Hindi communication skills with at least 1 year experience as TL in BPO/Tech support Inbound and Outbound process handling. Also, having experience of working in JIRA tool
Job Description / Role
Profile Leadership: Ability to influence team members, values driven. Operations: Manage SLA real-time, handle voice and chat escalations, identify and escalate issues to client real-time and resolve customer issues. Pre and post shift team huddles. People management: Create a conducive environment to perform. Objective and consistent. Able to manage conflicts. Develop and motivate team members. Client management: Keen listener, able to respond to client requirements, share reports and insights on business Performance management: Analyze and share quality and productivity reports with team members. Identify, develop, and implement action plans to improve performance of each team member. Quartile management. Excellent written and spoken English and Hindi proficiency Other JD and KRAs as per FiveS Digital standards
Candidates Profile
(Suitable for advertisement)
Essential Qualifications: IT Graduates Desirable Qualifications: English and Hindi language proficiency Candidates must be flexible with rotational shifts and week off will be any day of the week (not Saturday or Sunday necessarily)
Length & Nature of
Experience 1 year experience as TL in BPO/Tech Support business
Skillset required Functional As per JD above
Preferences
Age: 21 + Sex: Male or Female Geographical areas: Navi Mumbai
Compensation range
(CTC) 30,000-35,000 CTC PM
Experience
1 - 2 Years
No. of Openings
5
Education
Vocational Course, Diploma, Advanced/Higher Diploma, Any Bachelor Degree, B.C.A, B.E, M.Tech
Role
Tech Support Executive
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office