Job description
Roles and Responsibilities
Performance oriented candidates with minimum 1 year of work experience in a US/UK/Canada -Tech sales/Upselling/Cross selling process for an International BPO
Experience in International Tech Sales, Troubleshooting, Selling Technical care Subscriptions to end users.
Experience in HP, Lenovo, Dell- Troubleshooting Hardware & Software issues Monitoring and Evaluation of Individual performance
Selling, up selling and cross-selling brand products, services & solutions of Microsoft, HP, Dell, Lenovo etc.
Responsible for effectively handling customer queries and providing exceptional customer service.
Maintaining Consistent Productivity and consistently achieving assigned sales targets.
Ability to handle clients professionally during all interfaces.
Meet Call Quality requirements according to Call Monitoring Guidelines.
Effective presenter, negotiator, collaborator & deal closer
Creating and Monitoring Sales Pipeline & achieving the assigned Goals & Targets
Motivation for Sales, Sales Planning, Implementation & Rapport Building Establish, develop and maintain positive business and customer relationships
Desired Candidate Profile
Around 1-2 years of relevant experience
Excellent people and interpersonal skills
Working experience in an International BPO handling outbound sales operations.
Graduates/ Under Graduates candidates
Sound knowledge of MS office and related software
Tech Savvy-good understanding of/ability to learn new technologies Analytical
Ability to solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts
Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Perks and Benefits
Salary Range Rs 25,000- Rs 35,000 per month in hand (for des
Experience
1 - 6 Years
No. of Openings
20
Education
Higher Secondary, Diploma, Any Bachelor Degree
Role
IT Sales Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office