Job Description of Service Now Consultant
As a ServiceNow consultant you will be closely involved in the implementation of ServiceNow projects for our internal IT services and also to departments in the government who are our customers.
You would be expected to familiarize yourself step by step with each phase of a software development project, and to assume your own responsibilities, especially in relation to independent programming tasks.
Our ServiceNow projects combine ITIL-based process consultancy and tool implementation in accordance with agile methods (scrum).
5 years’ experience in implementing Service Now projects.
Experience in implementing IT Service Management, IT Operations Management and Project and Portfolio Management modules of Service Now.
WHAT YOU WILL DO
• Analysis, documentation, and management of customer requirements according to standardized methods
• Consulting duties and implementation tasks within the context of (IT) service management
• Drive Service Implementation in the organization collaborating with Stakeholders
• Development of customer-specific applications as well as the coding of interfaces for IT systems
• Coordination of project activities between stakeholders and project teams
• ServiceNow Customisation and Configuration