Technical Support Manager responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. For more complex problems that require nuanced instruction,
Responsibilities and Duties
Identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, hardware and network related.
Ask User targeted questions to quickly understand the root of the problem
Track system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (. Server, Network or Firewall)
Provide prompt and accurate response to plant users.
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Should have computer hardware knowledge related to printers, desktops and laptops.
Able to monitor and trace Network related issues.
Managing deployment of softwares (as per the Company guidelines)
Well verse with MS office Suite such as Word,excel,PowerPoint and outlook.
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk/Call logging software.
Excellent problem-solving and communication skills
Bachelors degree in information technology, Computer Science or relevant field.
- Experience7 - 13 Years
- No. of Openings1
- EducationDiploma
- RoleIt Manager
- Industry TypeIT-Hardware & Networking / IT-Software / Software Services
- GenderMale
- Job CountryIndia
- Job TypeWork from Office