IT Helpdesk Executive

Hardshell Technologies Pvt Ltd

Follow the proper escalation matrix provided with respect to the nature of call.

Generate daily/weekly reports on the activities being undertaken on regular basis

Resolution to the end users on phone to their problems related to products.

Manage large amounts of incoming calls

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Diploma, B.C.A, B.E

• Role

  IT Helpdesk Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office