IT Helpdesk Executive

Hardshell Technologies Pvt Ltd

0 - 1 Years
1 Openings
1.0-1.8 Lac/Yr
Noida
Face-to-Face interview

Key Skills

Technical Support IT Helpdesk Technical Helpdesk IT Service Desk

Apply

Job Description

 Follow the proper escalation matrix provided with respect to the nature of call.

 Generate daily/weekly reports on the activities being undertaken on regular basis

 Resolution to the end users on phone to their problems related to products.

 Manage large amounts of incoming calls

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

 Keep records of customer interactions, process customer accounts and file documents

 Follow communication procedures, guidelines and policies.

 Excellent communication and presentation skills.

 Ability to multi-task, prioritize, and manage time effectively

Experience
0 - 1 Years
No. of Openings
1
Education
B.C.A, B.E, Diploma
Role
IT Helpdesk Executive
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Hardshell Technologies Pvt Ltd

Hard Shell Technologies Pvt. Ltd. is a global provider of offshore/onsite development solutions, delivering advanced products and services to businesses, markets, governments, and a wide array of clientele across the globe since 1992. We capitalize on our experience, exposure to multi-cultural environment, deep understanding of industry-specific needs and processes. We offer a pool of smart professionals to develop and deploy innovative and future-ready solutions. Founded to meet the demands of small and medium-sized enterprises as well as Fortune 500 companies. Our excellence has evolved out of our professionalism, ability of innovative thinking, and a sincere urge to rise above the ordinary.