IT Helpdesk Executive

Hardshell Technologies Pvt Ltd

0 - 1 Years
1 Openings
1.0-1.8 Lac/Yr
Noida
Face-to-Face interview

Key Skills

Technical Support IT Helpdesk Technical Helpdesk IT Service Desk

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Job Description

Follow the proper escalation matrix provided with respect to the nature of call.

Generate daily/weekly reports on the activities being undertaken on regular basis

Resolution to the end users on phone to their problems related to products.

Manage large amounts of incoming calls

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively

Experience0 - 1 Years
No. of Openings1
EducationDiploma, B.C.A, B.E
RoleIT Helpdesk Executive
Industry TypeIT-Hardware & Networking / IT-Software / Software Services
GenderFemale
Job CountryIndia
Job TypeWork from Office

About Hardshell Technologies Pvt Ltd

Hard Shell Technologies Pvt. Ltd. is a global provider of offshore/onsite development solutions, delivering advanced products and services to businesses, markets, governments, and a wide array of clientele across the globe since 1992. We capitalize on our experience, exposure to multi-cultural environment, deep understanding of industry-specific needs and processes. We offer a pool of smart professionals to develop and deploy innovative and future-ready solutions. Founded to meet the demands of small and medium-sized enterprises as well as Fortune 500 companies. Our excellence has evolved out of our professionalism, ability of innovative thinking, and a sincere urge to rise above the ordinary.