Opening For IT Helpdesk Executive (Female Candidates Only)

Aforeserve Ltd

Ticketing Systems:

Experience with tools like ServiceNow, JIRA, Zendesk, or ManageEngine for logging and tracking issues.

Familiarity with ITIL concepts like Incident, Change, and Problem Management.

Soft Skills

Communication Skills:

Clear and concise communication with end users.

Ability to explain technical issues to non-technical users.

Customer Service:

Empathy and patience while handling user complaints.

Maintaining a customer-first approach to resolving issues.

Problem-Solving:

Analyzing issues logically and providing effective solutions.

Ability to handle and prioritize multiple tasks.

Time Management:

Managing time effectively to resolve issues within defined SLAs.

Prioritizing critical tasks during high-pressure situations.

Team Collaboration:

Working effectively with IT teams and escalating issues when necessary.

Sharing knowledge with peers for continuous improvement.

Tools and Platforms

Ticketing and Monitoring:

ServiceNow, JIRA, Zendesk, SolarWinds.

Remote Support:

TeamViewer, AnyDesk, Remote Desktop, LogMeIn.

Communication Tools:

Microsoft Teams, Slack, Zoom.

Basic Monitoring Tools:

Tools for hardware health, network activity, and log analysis.

Additional Skills

Adaptability:

Learning new tools and technologies quickly.

Attention to Detail:

Identifying root causes and preventing repeat issues.

Documentation:

Maintaining detailed records of issues and solutions in a knowledge base.

Training and Guidance:

Assisting users in understanding systems and software.

• Experience

  2 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.Com

• Role

  IT Helpdesk Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Office