IT Coordinator

Three Ess Computer Services India Pvt Ltd

IT Service Desk Executive

Job Description

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone.

Duties and Responsibilities:

To provide support for users in the operation of a range of hardware including printers, scanners and other external peripherals.

To assist all our users with any logged IT related incident when called upon.

To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

To accurately record, update and document requests using the IT service desk system.

Logging the Tickets in the ticketing tool and pass to the Engineer and follow up with resolve the ticket and to be closed.

Shift Timing will be 1pm to 10pm.

Job Types: Full-time, Permanent

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  Diploma, Any Bachelor Degree

• Role

  IT Helpdesk Coordinator

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office