IT Coordinator

Three Ess Computer Services India Pvt Ltd

2 - 5 Years
1 Openings
1.8-4.3 Lac/Yr
Mumbai
Face-to-Face interview

Key Skills

Service Desk Technical Support Incident Management IT Helpdesk Coordinator Desktop Support IT Consultant IT Support Walk in

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Job Description

IT Service Desk Executive

Job Description

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone.

Duties and Responsibilities:

To provide support for users in the operation of a range of hardware including printers, scanners and other external peripherals’.

To assist all our users with any logged IT related incident when called upon.

To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

To accurately record, update and document requests using the IT service desk system.

Logging the Tickets in the ticketing tool and pass to the Engineer and follow up with resolve the ticket and to be closed.

Shift Timing will be 1pm to 10pm.

Job Types: Full-time, Permanent

Experience
2 - 5 Years
No. of Openings
1
Education
Diploma, Any Bachelor Degree
Role
IT Helpdesk Coordinator
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Three Ess Computer Services India Pvt Ltd

On 24th May 1994 when a modest beginning was made by starting an office space in Station Plaza, Bhandup, Mumbai.

Since then there is no looking back. With well-equipped and well-furnished office with all latest infrastructure, to provide Services in IT Fields for all kind of Hardware, Software, Severs, Annual maintenance Services to our esteemed Clients.

We are "premier business partners" to Hewlett Packard and are HP STAR certified to provide solutions of various HP high-end mission critical products. We are also HP authorized service partners.

You will all appreciate that we have always chosen values over volumes, honesty over temptations and long term view over short term benefits. These professional mantras have earned us strong patronage and goodwill from our beloved clients, professional associates and society at large.