• Installing and configuring computer hardware operating systems and applications within the organization.
• Monitoring and maintaining the installed computer systems and networks.
• Talking various department’s staff through a series of actions, either direct (on the site) or over the telephone to help set up systems or resolve issues within the company.
• Troubleshooting day to day system and network problems and diagnosing and solving hardware or software faults within the organization.
• Repairing / replacing computer hardware parts as required.
• Following diagrams and written instructions from seniors from same department to set up a new system as required.
• Setting up new users' accounts and profiles and dealing with password issues.
• Provide technical support for application systems within the organization.
• Respond to general questions and trouble tickets in a timely manner.
• Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
• Working continuously on a task until completion.
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with the company staff and other third party professionals (Ex: Application support team) to achieve the smooth functioning of the system installed towards companies interest.
• Reporting to IT Head/ IT Team Lead with all daily activities.