·        Address user tickets regarding hardware, software and networking
·        Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications
·        Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
·        Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
·        Walk customers through installing applications and computer peripherals
·        Ask targeted questions to diagnose problems
·        Guide users with simple, step-by-step instructions
·        Conduct remote troubleshooting
·        Test alternative pathways until the resolution of an issue
·        Customize desktop applications to meet user needs
·        Record technical issues and solutions.
·        Direct unresolved issues to the next level of support personnel
·        Follow up with clients to ensure their systems are functional
·        Report customer feedback and potential product requests
·        Help create technical documentation and manuals
·        Supervising the administration of systems related network to ensure availability of services to authorized users.
Requirements
·        Proven work experience as a Desktop Support Engineer, Technical support Engineer or similar role
·        Hands-on experience with Windows environments.
·        Working knowledge of office automation products and computer peripherals, like printers and scanners
·        Knowledge of network security practices and anti-virus programs
·        Ability to perform r
2 - 3 Years
1 Openings
1.0-1.3 Lac/Yr
Face-to-Face interview
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