IT Desktop Engineer

IT Mantra Techintellect Pvt. Ltd.

A Desktop Support Engineer is responsible provide technical assistance to users. He will help install, upgrade and troubleshoot hardware and software systems.

He should have Knowledge of Servers – AD , DNS , DHCP , RAID and OS , WINDOW Installation.

He should have knowledge about OUTLOOK Configuration –Installation , Maintain System.

Troubleshooting of Software (Remotely)

He should have a problem-solving attitude along with the ability to give clear technical instructions. He should also be familiar with remote troubleshooting techniques.

Ultimately, he will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

• Address user tickets regarding hardware, software and networking

• Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

• Walk customers through installing applications and computer peripherals

• Ask targeted questions to diagnose problems

• Guide users with simple, step-by-step instructions

• Conduct remote troubleshooting

• Test alternative pathways until the resolution of an issue

• Customize desktop applications to meet user needs

• Record technical issues and solutions.

• Direct unresolved issues to the next level of support personnel

• Follow up with clients to ensure their systems are functional

• Report customer feedback and potential product requests

• Help create technical documentation and manuals

• Supervising the administration of systems related network to ensure availability of services to authorized users.

• Experience

  2 - 3 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  IT Desktop Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office