IT Technical Support Operation & Project Delivery

Brid Tech Solutions Private Limited

We are looking for a responsible IT Technical Support to join our team. The ideal candidate

should have good technical knowledge and be able to communicate effectively to understand the

problem and explain its solution. The candidate will involve in the delivery of Client’s Technical

Support Day to day tasks and operation optimization.

Detailed specifications as below:

Job Specifications:

• Talented and enthusiastic individual to join the Technical Support Team should be certified

on ITIL, MCSE, CCNA, Office 365, Manage engine and consulting experience for SDP

Cloud, Desktop central & other products

• Provide Network and Telecommunication services for both internal and external customers

in effective, efficient, and timely manner in order to deliver the agreed service levels.

• Provide, maintain, and monitor organization’s desktop computing environment for both

internal and external customers in effective, efficient and timely manner to ensure smooth

desktop services.

• Efficiently and effectively resolve complaints, service requests, problems, and changes in

a timely manner in order to meet the agreed service levels with both internal and external

customers.

• Accurately communicate with both internal and external customers in a timely manner in

order to keep them up to data with the required information.

• Stay up to date with the latest trends and technologies and undertake regular research

and development in order to give innovative solutions to business’ technology needs when

they are required.

• Maintain the printing environment in a cost-effective way taking into consideration Client’s

green initiatives to ensure that printers are managed in efficient way.

• Comply with the IT Policy to ensure all activities are as per the standards.

• Experience in Avaya IP Telephony systems.

• Hands-on Experience in Veeam Backup and Replication

• Experience

  5 - 10 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office