Position Summary
Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
Under Graduates/Graduates
Fresher
Desired Skills and Abilities
Excellent Communication Skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Trouble shooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well
Good understanding about ISP.
Criteria
Willing to work in Rotational shifts
5 days’ work/2 rotational weekly offs
Transport facility provided
Desired qualifications: 10+2 or 10+3 or 10+2+4
Desired years of experience: Fresher
Ready to Join Immediately!!!
Position: Trainee Process Consultant (Technical Support -International Voice Process)
Compensation: 2, 35,000 LPA (Take home + 2 k voice allowance)
Willing to work in rotational shifts
5 Days working, 2 Days split off weekly
2 way transportation
Desired Skills and Abilities:
Good communication
Good Analytical Skills
Work Location: AMR Tech park, Bommanahalli, Bangalore.
0 - 1 Years
25 Openings
Not Disclosed
Face-to-Face interview
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