International Voice Process

Key Skills

International BPO US Shift UK Shift Walk in

Job Description

1. Excellent verbal and written communication in English is must

2. Should have basic knowledge on ITIL process and international Client handling over the phone and email

3. Meet established service level metrics for call response, technical support and customer service

4. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications

5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution

6. Follow and complete IT Service desk opening and closing checklists

7. Research and update knowledge base for solutions that can be used to provide first call or contact resolution

8. Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting

9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(Its an optional) to troubleshoot and resolve end-users laptops, desktops.

10. Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner

11. Candidates should be open to work in 24*7 shifts environment
  • Experience

    0 - 1 Years

  • No. of Openings

    15

  • Education

    B.C.A, B.Sc, B.E

  • Role

    International Voice Process

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Telamon HR Solutions

Born with an intense desire to offer professional and purposeful solutions to today's business ultimatums, Telamon converges(as showcased in our logo) Technology(blue), Process(Red) and People(Yellow) to offer well researched alternatives to meet challenges in Human Resource Management.
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