International Voice Process

Innovalus Technologies

Greetings from Innovalus Technologies!!!

Opening for International voice process

Location: Chennai

Np: 1 Week

 Responsible for answering inbound calls and chats from AT&T customers, resolve their primary query

(Billing, Account management, Orders) and add value by selling products/services for new/existing AT&T

customers.

 Should be able to perform under pressure and cope up with the dynamics of the process.

 Should have an aptitude for sales

 Aim to retain customers through excellent service and attention to detail.

 Effectively handle complaints at the first point of contact, aiming to solve customer's query, and

escalating to a Team Manager when required

 Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and

Tenacity.

 Remain updated with process and product updates, technology applications and utilities.

 Utilize various internal and client-based tools and applications for customer management and servicing

 Achieve and exceed KPIs

 Ability to work in a complex multitasking environment (navigating through multiple on-line systems)

 Preferably with knowledge on interpreting monthly bills, American TV and sports entertainment

(channels, movies, TV series), latest wireless mobile phones and various internet usage/speed.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  International voice process

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office