International Voice Process - Chandigarh

Influx Service

Designation:- International Voice Process (BPO)

Experience:- Fresher - 1 Year

Job Location:- Mohali, Punjab

Shift :- Night Shift

Job Description:

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling,

you will be responsible for delivering outstanding customer service to customers in the United States

and also selling products and services to increase revenue. You will be the first point of contact for

customers who call in with inquiries, and your primary goal will be to ensure that their needs are

addressed, their questions are answered, and their interest in purchasing products and services is

captured.

Key Responsibilities:

 Answering incoming calls from customers in a professional and courteous manner.

 Listening actively to customers and asking probing questions to fully understand their needs

and concerns.

 Providing accurate and timely information to customers about products and services,

pricing, and promotions, while actively seeking opportunities to upsell.

 Handling customer objections and concerns with empathy and professionalism, and working

to address them to close the sale.

 Documenting all customer interactions and details of inquiries, issues, and sales in the

company's CRM system.

 Maintaining a high level of knowledge about the company's products and services, as well as

industry trends and best practices.

Requirements:

 verbal and written communication skills in English.

 Previous experience in a customer service and sales role, preferably in a call center

environment.

 Strong problem-solving skills and the ability to think on your feet.

 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

 Familiarity with basic computer skills and knowledge of CRM systems.

Education:

 Bachelor's degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer service an

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  International Voice Process

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office