International Voice Process- IT

Kenoxis Technologies

Job description

Roles and Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Update our internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities

Candidate should possess excellent oral and written communication skills

Candidate with good customer service skills would be preferred

Candidate should have 0-1 year of experience in Customer Support Voice Process.

Prior experience in Customer Service industry will be an added advantage.

Should be open to work in Night shifts / Rotational Shifts.

Responsible for dealing with International Clients

Responsible for dealing with Clients Queries.

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

Role: Customer Retention - Voice / Blended

Industry Type: IT Company

Department: Customer Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

Location: Noida

Experience: 1-2 years

Salary: upto 4,50,000 per annum

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  International Voice Process Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office