International Voice Process- IT

Kenoxis Technologies

Job description

Roles and Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and help customers use specific features

• Update our internal databases with information about technical issues and useful discussions with customers.

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members.

• Inform customers about new features and functionalities

• Candidate should possess excellent oral and written communication skills

• Candidate with good customer service skills would be preferred

• Candidate should have 0-1 year of experience in Customer Support Voice Process.

• Prior experience in Customer Service industry will be an added advantage.

• Should be open to work in Night shifts / Rotational Shifts.

• Responsible for dealing with International Clients

• Responsible for dealing with Clients Queries.

• Experience as a Customer Support Specialist or similar CS role

• Familiarity with our industry is a plus

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Patience when handling tough cases

Role: Customer Retention - Voice / Blended

Industry Type: IT Company

Department: Customer Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

Location: Noida

Experience: 1-2 years

Salary: upto 4,50,000 per annum

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  International Voice Process Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office