Walk-in International Voice Process Executive

Telegrowth Bpo Llp

JOB RESPONSIBILITES ;

* MANAGE OUTBOARD CALLS IN A TIMELY MANNER.

* FOLLOW COMMUNICATION '' SCRIPTS '' WHEN HANDLING DIFFERENT TOPICS .

* IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .

* SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .

* BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .

* KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .

* MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS.

REQUIREMENTS AND SKILLS

* PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE .

* TRACK RECORD OF OVER - ACHIEVING QUOTA .

* STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING .

* CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES.

* ABILITY TO MULTI-TASK ,SET PRIORITIES AND MANAGE TIME EFFECTIVELY .

* HIGH SCHOOL DEGREE .

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Any Master Degree, Bachelor of Hotel Management, Diploma, Higher Secondary, M.Com, Any Bachelor Degree, Professional Degree, Post Graduate Diploma, Secondary School

• Role

  International Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Walk-in interview location

  East vanniyar street