International Customer Support Executive - Delhi NCR

Essvee Services

International CSE (Customer Support Executive+ Upselling)

Candidate will be entitled with Online Leads of Interested customers.

Candidate will have to make call to Interested customers

Explain the product details/offers/benefits to the customers

Convert interested customers into sale & guide to make online payment or visit

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Work Location: Azadpur(GT Road)

Night shift Timing :-

6:00pm to 3:00AM, 7:00pm to 4:00am / 9am to 6am (Both side can and meal facility)

Experience: Min. 1 year in any international process

Unlimited incentives

Candidates should be presentable

Excellent communication skills

Age below 32 years

Candidates must have their experience documents

Responsibilities:

Make inbound and outbound calls and chat with customer to promote and sell a product or service.

Create, maintain and update database of customers with complete information and emails. Consolidate existing customer base while building new customer base.

Monitor competitors products or services and create selling strategies for own products or services.

Handle customer needs and requirements.

Respond to customer inquiries and resolve.

You will get the generated leads and convert into sales

Must Have Minimum Requirements

Any graduate or an undergraduate can apply with min. experience of 1 TO 2 year.

Experience of handling an clients outbound calls or product sale.

Exceptional interpersonal skills.

Excellent communication and interpersonal skills: Good verbal communicator and presenter

Self-motivated and positive.

Good Convincing power.

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  B.A, Any Bachelor Degree

• Role

  International Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  Delhi ,azadpur,GT road