International BPO Voice Process

VELON TELEGROWTH BPO

JOB RESPONSIBILITES ;

* MANAGE OUTBOARD CALLS IN A TIMELY MANNER.

* FOLLOW COMMUNICATION '' SCRIPTS '' WHEN HANDLING DIFFERENT TOPICS .

* IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .

* SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .

* BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .

* KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .

* MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS.

REQUIREMENTS AND SKILLS

* PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE .

* TRACK RECORD OF OVER - ACHIEVING QUOTA .

* STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING .

* CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES.

* ABILITY TO MULTI-TASK ,SET PRIORITIES AND MANAGE TIME EFFECTIVELY .

* HIGH SCHOOL DEGREE .

• Experience

  1 - 2 Years

• No. of Openings

  20

• Education

  Diploma, Higher Secondary, Any Bachelor Degree, Professional Degree, Secondary School

• Role

  international bpo voice process

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office