International BPO

Webwing Technologies

Job brief

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication scripts when handling different topics.

Assist in building online help centre with common questions/issues.

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call centre database in a comprehensible way

A strong will to complete full life cycle of tasks.

Frequently attend educational workshops help to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Great commission for strong workforce.

Requirements

Great Spoken and Written English.

Methodical, trustworthy.

Good in Microsoft Excel

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Night Shift Compulsory

Note : English communication is compulsory if not please do not apply

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  Higher Secondary, Secondary School, Vocational Course, Diploma

• Role

  International BPO Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office